violorama, FAQ

Frequently Asked Questions

Do you have reviews / videos / sound clips / testimonials?

What delivery methods do you use?

What payment methods do you accept?

What should I check when I receive the instrument?

What is your return policy?

Where are you located?

Who runs Violorama?

I'm not in the UK - what do I need to know about ordering from overseas?

How much are your instruments in $US or other currencies?

Can I join your mailing list?

Where are the instruments made? Who by?

Why are your instruments so cheap?

I'm a dealer. Can I buy wholesale?

Where are the instruments made, Who by?

All the instruments are individually handmade by small workshops in China.

I have included instruments from several different makers at various times, but I am increasingly working with one particular maker, who is making my unique custom designs.

When I receive each instrument, I optimise the tone and playability to my own preferences. This includes fitting high quality strings, improved tuning systems, and changes to the bridge, nut, tailpiece and soundpost, as needed.

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Why are your instruments so cheap?

Mostly because they are made in China. The Chinese government keeps their currency valued artificially low to stimulate exports, and wages, materials, and cost of living are all lower in China than in the west. Also because I'm an experienced buyer with a good eye for value and quality. Also because no large profit maximising businesses are involved with these instruments at any point. For these reasons, you can often buy a proper handmade instrument by a Chinese luthier for a similar price to a German factory-made instrument. I try to always pay a good rate to the makers.

Many customers do not realise that ALL hand-made violins in this price range are made in asia or eastern europe. Many other sellers try to hide this.

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Where are you located?

Violorama is run from my home studio in County Durham, England. You can visit by appointment.

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What payment methods do you accept?

My preferred method of payment is UK bank transfer. I avoid paypal as they are prone to arbitrary and unreasonable decisions, and I no longer wish to support their unhealthy near monopoly. I may still accept paypal by personal arrangement if no other method is convenient. I can also accept cash in person, bank cheques, and personal cheques if you are an existing customer or are willing to wait for the cheque to clear before receiving the goods.

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What delivery methods do you use?

Instruments are sent by courier, usually UPS, and you will need to be in to sign for them. Bows are usually sent Royal Mail special delivery within the UK. Small accessories are sent royal mail first class. Of course you can always visit my studio (by appointment) to try an instrument and avoid the need for courier delivery.

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Who are you? Who runs Violorama?

Please read the about us page.

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I'm not in the UK - what do I need to know about ordering from overseas?

Please read the overseas customers page.

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How much are your instruments in $US or other currencies?

Please don't contact me asking how much the prices are in your local currency. Exchange rates vary. You can get the latest exchange rates at xe.com but you should bear in mind that these are midmarket rates and you will get a slightly worse rate by about 2% since all currency sellers have a small premium built into their rates.

I can accept international payments by paypal, in which case paypal will do the currency conversion. I can also accept payments from europe by SEPA european bank transfer.

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Do you have reviews / videos / sound clips / testimonials?

There are sound and video clips on some of the individual instrument pages, I'm working on more. The customers page has links to some of the musicians using Violorama instruments. Some of these include videos.

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I'm a dealer. Can I buy wholesale?

No.

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What should I check when I receive the instrument?

When you receive your instrument, it is essential that you check that the soundpost is still in place.

If the soundpost has fallen over you will need to get it put back in place by a competent luthier before tuning the instrument to pitch. Very rarely when shipping an instrument the soundpost comes loose, this is normal and cannot be prevented since putting the soundpost in tighter or glueing it ruins the tone of the instrument. It really doesn't happen very often though!

We cannot take any responsibility for a soundpost falling over as it is a normal risk of shipping stringed instruments and not a fault.

Assuming the soundpost is still in place, tune the instrument up to pitch, taking care that the bridge remains vertical. The flat side of the bridge, away from the pegs, should be perpendicular to the top of the instrument.

A detailed users manual is included with each instrument and contains more detailed unpacking, stringing, and tuning instructions

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What is your return policy?

Please read the Terms and Conditions

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Can I join your mailing list?

Yes, you can, but you are better to check the website regularly as I am not in the habit of doing regular email newsletters. If you want to join the mailing list in case I use it more in the future please follow this link: Mailing List

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